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As a long time USAA customer I wrongly assumed that Military Family Home Loans would provide great service. Well after delay after delay and a constant stream of unresponsiveness we are now shockingly facing a delayed closing date.

How long it will be is a mystery at this point.

From the delay at the beginning and the days between email responses and phone calls to ordering the appraisal at the 11th hour after the sellers have already moved its been a disaster all the way around. All I can say is, if you have ANY choice RUN dont walk away from MFHL.

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