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We were told that we could secure a VA refinance. We were told to have $5K of termite work completed, and to submit the documentation.

After this work was done, we were told that an appraisal had mistakenly not been done earlier - it came in too low, and the loan process could not proceed. There was no concern about the money we had spent for termite work (and the cost of lodging while we were to be out of the house.) This company claimed to lose our paperwork, lied to USAA, and then would not refund our $350 loan origination fee. Although we had kept all emails that verified our story, both Military Family Home Loan and USAA let us down, lied to us, and left us fend for ourselves. Do not use this company.

If you have had issues with Military Family Home Loan, please let USAA know. We trusted USAA, and therefore trusted Military Family Home Loans.

Please do not make the same costly (time and money) mistake.

Monetary Loss: $6000.

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Elmhurst, Illinois, United States #676837

Glad you fixed your home before the termites destroyed it. Blessing!

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